| TOPIC |
PRACTICE PHILOSOPHY |
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| Vaccines |
Our vaccine policy follows the schedule outlined by the CDC and the American Academy of Pediatrics. We vaccinate our own children on schedule and expect the same of our patients. Seasonal vaccines including influenza and COVID-19 are not included in this requirement. |
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| Preventative Care |
In accordance with guidelines set forth by the American Academy of Pediatrics, we expect our patients to be seen for routine preventative visits, also known as well-child visits. For newborns this entails several visits in the first two years of life, followed by annual visits thereafter. |
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| Antibiotics |
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely call in antibiotics over the phone as we do not believe that is good medicine. When we believe antibiotics are appropriate treatment, we will be happy to answer your questions. |
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| Medical Home |
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to Urgent Care. |
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| Technology
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Our practice prides itself on efficiency through use of technology. You will be expected to contact us through our patient portal and effectively use automated reminders. |
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| Office Hours |
We make every effort to meet the needs of our patients, but we are a small practice and don’t see patients on the weekend. Please familiarize yourself with our office hours to see if they work for your family. |
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| After Hours |
We have a physician on call 24/7/365. They can be contacted by calling our main number at any time. We expect that unless it is a true medical emergency and requires 911, that you will call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care. |
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| Specialist Care |
As your medical home we expect that you will contact our office to discuss care plans before scheduling an appointment with a specialist. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping coordinate your care. Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we can coordinate all of your care. |
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| Insurance |
Please make sure we take your specific insurance plan. If there are any questions, call our office and/or check with your specific insurance company. |
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| Billing and Fees |
It is up to you to understand how your insurance works including deductibles and co-insurance and to provide up-to-date insurance information at every visit. Please click here to read our billing and payment policies. |
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| Appointments
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Please call our office to make an appointment and tell the medical staff all of your concerns so that they can allow the appropriate length of time. |
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| Timeliness |
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. We ask that you make every effort to present to the office at your scheduled appointment time and call us if you are running behind. You may be asked to reschedule if you are late or have missed your appointment time. |
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| No-Show Policy |
If you do not show up for a scheduled appointment (whether preventative or acute) or cancel a scheduled appointment within an hour of the appoinment, this will be considered a "no-show". If three "no-shows" are accrued per family, the family will be dismissed from the practice. |
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